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B2B SaaS · 2024

Embedded for two quarters — deploys 4×, pages down 52%

A strong team was drowning in on-call and slow deploys mid-hire. I embedded as a staff IC to raise the bar on observability, testing, and delivery — and mentored the team to keep it.

Embedded staff engineer (retainer)Retainer (3 days/week)2 quartersStaff IC →
measured outcome
4×
deploy frequency
−52%
on-call pages
2 qtrs
embedded, then clean exit
5
engineers leveled up

// The problem

Deploys were weekly and scary, on-call was burning out senior engineers, and two key hires were months out. They needed staff-level help that wouldn’t become a dependency.

// The approach

Delivery + observability loop the team now owns.
  1. Instrumented the services with OpenTelemetry and built golden-signal dashboards.
  2. Defined SLOs and replaced noisy alerts with budget-based, actionable ones.
  3. Introduced trunk-based development, a fast CI pipeline, and progressive delivery.
  4. Paired with engineers on the hardest tickets and ran weekly architecture office hours.
  5. Documented everything and ran a deliberate handoff so the gains stuck after I left.
stack
GoKubernetesOpenTelemetryPrometheusGrafanaGitHub Actions
He raised our whole bar and then made himself unnecessary — which is exactly what we asked for. The dashboards and habits stuck.
Priya Anand, Head of Platform — Scale-up SaaS
Start a conversation Next: An architecture review that avoided a ~$400k rebuild

Case studies, metrics, prior companies, and testimonials in this template are illustrative and anonymized for demonstration; they do not name or represent any real client or employer and are not a guarantee of future results. Outcomes vary by system, team, and constraints.

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